Frequently Asked Questions

                     Frequently Asked Questions (FAQ)

1. What payment methods are available at "Onouthati"? We accept payments via credit cards (Visa, MasterCard, American Express), PayPal, and other secure electronic payment options.

2. How can I track my order? Once your order has been shipped, you will receive an email containing a tracking number and a direct link to monitor your shipment status step-by-step.

3. Do you offer international shipping? Yes, we ship to most countries worldwide. Shipping fees and delivery times may vary depending on the destination country.

4. Can I modify or cancel my order after placing it? Yes, you can modify or cancel your order within two hours of placing it by contacting our customer service team. After this period, your order might be under processing or shipping.

5. What is your return and exchange policy? We accept return or exchange requests within 14 days of receiving the order, provided the products are unused, in their original condition, and with all tags attached. For more details, please review our [Return and Exchange Policy] page.

6. What should I do if I receive a damaged or incorrect item? We sincerely apologize for any inconvenience. Please contact us within 48 hours of receiving the product, and we will handle the issue by replacing the item or refunding the amount.

7. Are "Onouthati" products authentic and high-quality? Absolutely. All our products are 100% authentic and carefully selected to ensure the highest standards of quality and elegance.

8. How can I contact customer support? You can reach us through: Email: [support@onouthati.com] Live chat available on the website Contact form on the [Contact Us ] page

9. Are there any special offers or discounts? Yes! Subscribe to our newsletter to receive exclusive discounts, updates on new collections, and seasonal special offers.